Friday, March 27, 2009

Do You Know Where You're Going To?



Again with Wednesdays. I have been without unemployment for three weeks and we are suffering financially. I decided to call the UE people again and see what I could do to clear this shit up so I can actually get the money in my UE account.

I was determined to stay calm. This was the first time in a long while that I got a black lady on the phone. She told me the longest part of the review program was over, so that's good. I asked who I could talk to to finally take care of this, and here's how it went:

UE black lady: No one. I'm sorry, but there's a whole process to this and there were people ahead of you. But the longest part of the review is over, so someone should call you any day now and that'll be it.

citygirl: Ok, so, you're sure I can't just talk to somebody and end this right now? I mean, I have no money and I can't find a job and we can't pay our bills. (crying now) I worked for 10 years at one place and I applied at Target and Best Buy but they won't hire me. No one will. I don't know what to do.

UE black lady: Oh honey, I understand, I like to be proactive too and take care of things any way possible as soon as possible, but there's just no way.

citygirl: (crying harder now) See, this started because when I applied for my new extension I answered one stupid question wrong and instead of listing my last full time job I listed my stupid freelance job because they were the last people to pay me. There wasn't a place for me to explain my situation. They wanted all these blanket answers...

UE black lady: Oh, yeah. That'll do it. Anytime there's different information it flags the system and then they have to go through all the reviews and it just takes as long as it takes.

citygirl: (sobbing) So, I have to wait? And, by the time they get everything cleared up I could be out of my house and on the streets. That's how this works?

UE black lady: I am so sorry, but you really can't do anything. I know it seems like we don't care, but we have a process for everything and we have to follow it. Listen, just live your life. Enjoy your family and your friends and live your life. You will be alright. Ok? I'm going to pray for you. You'll be alright.

citygirl: (sobbing and dissolving simultaneously, it's really fun - you should try it) Um (deep breath so I can keep speaking), ok. Ok. Thanks for (more deep breathing) talking to me. Bye.

UE black lady: No problem, sweetheart. Bye, now.


See? This is what I'm talking about. Even though I was crying and hurting and angry she managed to somehow make it a little bit better. This black lady should train all the other UE phone people on how to talk to the distressed unemployed, and she should get a ton of money to do it, too. She may not actually care, but she was able to make it sound like she did. Her voice was calm and clear and she never sounded irritated, rushed or frustrated with me. I love you, UE black lady.

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After our conversation I got proactive. I looked around for paid online survey companies and signed up. I made a list of places I haven't applied to that I need to look into. I called Citibank and asked for help with our currently $400+ monthly bill and they're scheduled to call me back today with a new payment plan. I vacuumed every room and the baseboards and even got up all the random cat fluff along the walls that the vacuum doesn't usually get.

I was on a roll. And then I did something stupid. Without any idea that it was going to be stupid.

More on that later.

editor's note: Why is it that when I type "black angel" into a google image search I get all the demonic, scary pictures? Why was it necessary for me to type in "african american angel"? I swear, white people kill me...

3 comments:

SoMuchSugar said...

Oh I love people who call you "sweetheart"... What a patient, kind woman... Even though it is awful, I'm glad you got to talk with her and not someone terrible.

I'm so sorry you have to go through this. IT SUCKS.

And sorry about your Google search :(

I hope you can find some cheer this weekend, thinking of you, xoxoxo

Miss Tracey Nolan said...

I love the black UE lady too. Keeping my fingers crossed for you! Please keep the stories coming...

citygirl said...

Thanks guys :)

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